Privacy Policy

SENS Nutrition is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Applicable legislation

This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

• Data Protection Act 2018 (as amended, including by the Data (Use and Access) Act 2025)
• UK GDPR

What we collect

We may collect the following information:

• name and job title
• contact information including address, email address, phone number
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Contact forms and email links

Our website contains information that enables a quick and direct electronic contact to us either by e-mail. 

The data entered/collected is also sometimes sent via the same SMTP system to a member of Spi-des-ign Web & Graphic Solutions Ltd, to ensure the system is working correctly. As our web developer/maintenance/hosting company they also have access to the CMS and this information but do not have permission to use/distribute or contact you by any means. They are bound by confidentiality through Data Protection Act 2018 and UK GDPR.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section “Applicable legislation”.

Google Analytics

We use Google Analytics (GA) on our site to track user interaction. The information collected is for our own use to interpret and better understand how people use our website. No information personally identifies you to us, GA records your IP address, which could be used to personally identify you but Google do not grant us access to this data. Disabling cookies will prevent GA from tracking your visit.

Website Hosting/Server

This website is hosted on our reseller account with Stable Host, full information about the company can be found by clicking the link. All information between the website server and your browser is encrypted and delivered by HTTPS over SSL

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data breaches

In the case of a personal data breach of this website’s database or the database(s) of any of our third party data processors, we will notify all relevant persons and authorities within 72 hours after having become aware of it, if it is apparent that personal data stored in an identifiable manner has been stolen.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. We use traffic log cookies to identify which pages are being used. This helps us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@sensnutrition.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You have the right to ask for a copy of the personal information we hold about you. This is normally free of charge, and we will normally reply within one month. Please contact us at info@sensnutrition.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.

We will promptly correct any information found to be incorrect.

Your rights and how to complain

You also have the right to ask us to correct, erase or restrict the use of your information, and to object to it being used for direct marketing. If you are unhappy with how we have used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

The controller for the purposes of the UK GDPR and the Data Protection Act 2018 is:

SENS Nutrition Ltd,
Unit B2, Risby Business Park,
Bury St Edmunds,
Suffolk IP28 6RD

Tel: 01284 810194
Email: info@sensnutrition.com

Data Protection Officer: Steve Ladbrook

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

This policy was last changed on 4 November 2026.